If you see a charge from ZAVINA on your bank statement, it is most likely your ZAVINA+ VIP Membership renewal. When you checked out, you manually ticked the ZAVINA+ box in your cart and enrolled in ZAVINA+ with a free 4-week trial, followed by $30.00 USD every 4 weeks as stated at the time of purchase. The charge appears on your statement as ZAVINA US, and we email you a reminder before every renewal.
Your membership details — including your next renewal date and how to cancel — are all accessible instantly by logging into your account. Cancellation takes seconds and no phone call is needed.
ZAVINA+ is our optional VIP membership that was selected at checkout to unlock exclusive savings and benefits on your order. Benefits include:
✦ Extra 20% off every product storewide
✦ Free shipping on every order
✦ $30.00 in store credit added every paid 4-week cycle
✦ Early access to new collections
✦ Lifetime warranty on pieces bought as a member
✦ Priority customer support
The membership renews every 4 weeks at $30.00 USD as disclosed at the time of purchase. You can cancel, pause, or manage it at any time instantly. Learn more about how ZAVINA+ works.
Cancelling is instant and requires no phone call. Simply log into your account using the email address you used to place your order, and cancel from your membership dashboard in a few clicks.
You will receive an email confirmation once your cancellation is processed. No further charges will be made after cancellation.
You can also email us at shop@zavina.co and we will cancel it for you immediately.
Yes — you can pause your ZAVINA+ membership for up to 3 months at any time from your account dashboard. Your membership and benefits will automatically resume after the pause period with no action needed from you.
Forgot to cancel? Email us within 30 days of a renewal and we'll cancel and refund it. For anything else, contact our support team and we will review your case promptly. We process membership refund requests fairly and aim to resolve all queries on the same day.
Please do not file a dispute with your bank before contacting us — we can resolve this faster and without complication for you.
When you checked out, you manually ticked the ZAVINA+ box in your cart, which added the membership and applied member pricing (20% off) to your order. This also started your ZAVINA+ membership with a free 4-week trial, followed by $30.00 USD every 4 weeks as disclosed at the time of purchase.
If you would prefer not to continue, you can cancel instantly below.
Our support team resolves membership queries the same day.
All orders are processed within 1–3 business days and arrive within 5–7 business days of purchase, including processing. Once your order ships, you will receive a tracking number by email.
Tracking updates can take 2–5 business days to appear after your dispatch confirmation email. This is normal and does not mean your order is lost — it simply means the carrier has not yet scanned the parcel into their system.
If your tracking has shown no movement for more than 7 business days, please contact our support team and we will investigate immediately.
Our standard delivery window is 5–7 business days, including 1–3 business days of processing. Occasionally carrier delays can extend this.
If your order has not arrived within 30 business days of purchase, you are entitled to a full refund under our Delivery Guarantee. Please contact our support team and we will process this for you immediately.
Order confirmation emails are sent automatically within minutes of purchase. Please check your spam or junk folder first as they sometimes land there.
If you still cannot locate it, contact our support team with your name and the email address used at checkout and we will resend it promptly.
If your order has not arrived within 30 business days of your purchase date, you are fully covered by our Delivery Guarantee and are entitled to a full refund. Simply contact our support team with your order number and we will resolve this for you the same day.
To request a refund, please contact our support team with your order number and reason for the refund request. We review all refund requests promptly and process eligible refunds the same day.
Please contact us directly before initiating a dispute with your bank — we can resolve refund requests significantly faster and without complication for you.
We are sorry to hear this. Please contact our support team with a photo of the item and your order number and we will process a full refund immediately.
All ZAVINA pieces are covered by our 2-year warranty, and pieces bought as a ZAVINA+ member are covered for life. If your piece develops a fault due to manufacturing defects, you will be refunded in full free of charge. Simply contact our support team with your order number and a photo of the issue.
You can reach our support team by emailing shop@zavina.co at any time. We aim to respond to all enquiries within 24 hours.
For the fastest resolution, please include your order number and a brief description of your query in your email.
You can log into your ZAVINA account using the email address you used to place your order. No password is required — simply enter your email and a one-time login code will be sent to your inbox.
From your account you can manage your membership, view order history, and access your store credits.
Before raising a dispute with your bank or payment provider, please contact our support team first. We are able to resolve the vast majority of issues — including refunds, cancellations, and unrecognized charges — on the same day, which is significantly faster and simpler than a bank dispute process.
Contacting us first also avoids potential delays to your refund that can occur when a formal dispute is filed. We want to resolve your concern as quickly and smoothly as possible.