Shipping policy
Last updated: November 8, 2026
Thank you for shopping with ZAVINA, a trading name of RTS Commerce LLC. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Shipping destinations
We currently ship within the United States.
Shipping costs
- ZAVINA+ members: free shipping on every order.
- All other orders: a flat rate of $5.00 per order.
The shipping cost is shown at checkout before you pay.
Order processing
Orders are processed within 1–3 business days (Monday to Friday, excluding US public holidays).
Delivery times
Most orders arrive within 5–7 business days of purchase, including processing. Delivery times are estimates and can be affected by carrier delays, weather, or other events outside our control.
Delivery Guarantee
If your order has not been delivered within 30 business days of purchase, contact us and we will refund it in full.
Order tracking
Once your order ships, we will email you a confirmation with a tracking number. You can also track your order at zavina.us/a/order-tracking. Tracking may take 2–5 business days to update after you receive it.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it; we can update it if the order has not yet shipped.
Lost, damaged, or delayed packages
If your order is lost, arrives damaged, or is delayed, contact us. We will help with the carrier and, where applicable, refund or replace your order under our Refund Policy and Delivery Guarantee.
Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can make changes before your order ships; once it is in transit we cannot modify it, but our 30-day money-back guarantee still applies.
Questions?
Contact us at shop@zavina.co, +1 (307) 338-9338, or RTS Commerce LLC (ZAVINA), 30 N Gould St Ste R, Sheridan, WY 82801, United States.